Summary: Twelf respects your privacy and is committed to protecting your personal information. We only collect data necessary to provide and improve our services, communicate with you, and comply with legal obligations.
1. Who We Are & Contact
This website is operated by Twelf Pte. Ltd. and its affiliates (“Twelf”, “we”, “us”, or “our”). This Privacy Policy governs the manner in which Twelf collects, uses, maintains, and discloses information collected through twelf.ai, rocketdoor.ai, and related services including the RocketDoor platform.
Twelf is headquartered in Singapore and operates globally as an AI-driven market intelligence and workflow platform.
Questions, comments, or concerns regarding this Privacy Policy may be sent to dataprivacy@twelf.ai.
2. Information We Collect
Information you provide directly
- Name, email address, mailing address, and phone number
- Company information and professional details
- Survey responses and event registrations
- Information submitted through forms or customer support
- RocketDoor trial requests and subscription details
Information collected automatically
- IP address and browser type
- Operating system and device information
- Website navigation and interaction data
- Page views, session duration, clicks, and analytics
- Cookies and usage tracking information
How we use this information
- Provide requested products and services
- Improve our platform and customer experience
- Send product updates and marketing communications
- Respond to inquiries and support requests
- Maintain platform security and prevent fraud
3. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to processing
- Withdraw consent where applicable
- Request data portability
- Object to profiling or automated decision-making
To exercise your privacy rights, contact us at dataprivacy@twelf.ai.
SMS Terms & Conditions
Upon messaging opt-in, users agree to receive messages from Twelf regarding RocketDoor updates, project updates, scheduling calls, and platform notifications.
- Reply STOP to opt out
- Reply HELP for assistance
- Message frequency varies
- Message and data rates may apply
4. Sharing Your Information
We may share your information with:
- Twelf group companies and affiliates
- Business partners and subcontractors
- Analytics and hosting providers
- Legal and professional advisors
- Government authorities where legally required
We do not allow third parties to use your personal information for their own independent marketing purposes.
Third-party services
- Supabase
- Stripe
- Vercel
- Resend / SendGrid
- OpenAI
- Tavily
5. Cookies
Our websites use cookies to improve user experience and analyze website traffic.
- Essential cookies for authentication and security
- Analytics cookies for usage insights
- Preference cookies for saved settings
Users may choose to accept, customize, or decline cookies through browser settings or website cookie preferences.
6. Security & Storage
Twelf implements technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
- Secure servers and encrypted communications
- Restricted database access
- Security awareness training for staff
- Cloud infrastructure with enterprise protections
- Third-party security agreements
Data management
Twelf securely stores only user-selected files and integration data for RocketDoor searchability and workflow functionality.
No customer data is used to train generalized AI or ML models.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, legal obligations, dispute resolution, and business operations.
For additional details regarding retention periods, contact dataprivacy@twelf.ai.
8. Children’s Privacy
Twelf does not knowingly collect personal information from children under the age of 13.
If we discover that a child under 13 has submitted personal information, we will promptly delete such information from our records.
9. International Transfers
Twelf is a global company, and your personal information may be processed outside your country of residence.
Where required, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) and contractual protections to ensure your information remains protected.
10. California Privacy Rights (CCPA)
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including rights to:
- Know what personal information is collected
- Request deletion of personal information
- Opt out of data sharing practices
- Access categories and sources of collected information
Twelf does not sell personal information in the conventional sense.
Requests may be submitted via dataprivacy@twelf.ai.
11. Do Not Sell My Personal Information
At Twelf, we respect your global right to privacy across all RocketDoor services. We believe you should have control over your personal data, regardless of where you reside. Depending on your location, you may be protected by various international and regional privacy regulations.
For Residents of the United States
Under laws such as the California Consumer Privacy Act (CCPA/CPRA), Nevada SB220, and similar state privacy regulations, you may have the following rights regarding your personal information:
- The right to opt out of the sale or sharing of your personal data with third parties
- The right to know and access the specific personal information Twelf holds about you
- The right to correct inaccurate personal information
- The right to request deletion of your personal data
- The right to non-discrimination for exercising your privacy rights
For Residents of the EEA, UK, and Other Global Jurisdictions
If you access RocketDoor from regions governed by comprehensive data protection regulations - including the European Union, United Kingdom, Brazil, Singapore, and similar jurisdictions - you may have additional privacy rights including:
- The right to access, correct, or erase your personal data
- The right to restrict or object to certain processing activities
- The right to object to direct marketing or automated profiling
- The right to data portability
- The right to withdraw consent at any time where processing is based on consent
We do not charge a fee for exercising your privacy rights. If you would like to submit a “Do Not Sell” request or exercise any of your global privacy rights, please contact our Data Privacy Team at legal@twelf.ai.
12. Changes to This Policy
Twelf may update this Privacy Policy periodically. When updates are made, the “Last Updated” date at the top of this page will be revised.
Continued use of our services after updates constitutes acceptance of the revised policy.
13. Fees
In most cases, there is no fee for exercising your privacy rights. However, we may charge a reasonable administrative fee for repetitive, excessive, or unfounded requests where permitted by law.